Effective Date: 12/30/2024
At 2EZ Mobile Lube, we strive to provide exceptional service. If you are not satisfied with our service or encounter an issue, our return policy ensures your concerns are addressed promptly and fairly. Below, we outline our case-by-case return policy:
1. Service-Related Issues
If you experience problems with a completed service, such as:
- Incomplete Service: Missing elements of the oil change, such as filter replacement or fluid top-offs.
- Incorrect Service: Wrong oil type used or incorrect procedures followed.
- Vehicle Damage: Any damage caused to your vehicle during the service.
Please contact us within 7 days of the service date. We will:
- Investigate the issue.
- Offer to redo the service at no additional cost or provide a refund, depending on the situation.
2. Scheduling Errors
If we fail to arrive for a scheduled appointment due to:
- Technician error.
- Unforeseen delays.
- Incorrect scheduling on our part.
You are eligible for:
- A priority reschedule at your convenience.
- A discount on your service for the inconvenience.
3. Cancellations
- Customer Cancellations:
- Cancellations made 24 hours or more before the scheduled appointment are eligible for a full refund.
- Company Cancellations:
- If we cancel your appointment, you are eligible for a full refund or a priority reschedule with a discount.
4. Unsatisfactory Customer Experience
If you feel that the service did not meet your expectations:
- Contact us within 7 days of the service date.
- Provide specific details about your concerns.
We will work with you to:
- Address the issue.
- Provide a partial or full refund if justified.
5. Refund Process
Refunds will be processed to the original payment method within 7-10 business days of approval. We will notify you once the refund has been initiated.
6. Contact Us
To initiate a return or raise a concern, please contact us at:
2EZ Mobile Lube
Email: rick@2ezmobilelube.com
Phone: 801-419-8092
Address: 256 W 1000 #205
Heber City UT 84032
Note: Our priority is to ensure customer satisfaction while maintaining transparency and fairness. Each case will be reviewed individually to ensure the best resolution.
